▶︎ When a representative living at a different address receives the item

▶︎ [When a representative living at a different address receives the item]

We highly recommend that the purchaser themselves receives the item directly.

This is because we conduct thorough inspections with multiple staff members to ensure that the item is in the exact condition as described on the product page,
and it is best for the purchaser to confirm this firsthand.

However, if a third party intervenes, such as when the item is forwarded or received by someone else,
please understand that our responsibility only extends until the item is received by the third party.

If, by any chance, the item that arrives in your hands does not match the description on the product page
(e.g., a button is missing or something is lost), it is highly likely that the issue occurred after the third party received the item.

For this reason, if you wish to report any discrepancies to us, we kindly ask that the third party checks the size and condition of the item to confirm it matches the product page before contacting us.

We apologize for any inconvenience, but please understand that we cannot take responsibility for any incidents that occur after the third party has received the item, as these are beyond our control.

Thank you for your understanding.