Privacy policy

TC Japan Inc. (the “Company,” “we,” “us,” or “our”) handles customers’ personal information appropriately and complies with the Act on the Protection of Personal Information and other applicable laws and regulations.

This Privacy Policy sets out how we handle personal information in connection with the online store operated by us and related inquiries, email communications, and other services.

This Privacy Policy applies to customers in the United Kingdom who use our online store.

1. Information We Collect

We collect the following information to the extent necessary for product sales and the operation of our online store:

Name, address, telephone number, and email address
Shipping address, billing address, and information concerning the selected payment method
Order details, purchase history, payment status, shipping status, and information concerning returns and refunds
Customer account and login information
Inquiries, product and sizing consultations, and other communications
Email subscription status and information concerning responses to our emails
IP address, cookies, device information, browser information, pages viewed, date and time of access, referring source, and other information concerning use of this website
Other information provided to us by customers

2. How We Collect Information

We collect information through the following methods:

Information entered or submitted by customers when placing an order, creating an account, making an inquiry, or taking similar actions
Information provided through email, chat, or other means of communication
Information collected automatically through cookies and other technologies when this website is used
Information obtained from our service providers to the extent necessary for payments, shipping, and other transactions

We do not obtain personal information by deception or other improper means.

3. Purposes of Use

We use the information we collect for the following purposes:

To accept orders, verify identity, process payments, and perform sales contracts
To ship products, confirm shipping status, and communicate about deliveries
To send order confirmations, shipping notices, invoices, refund notices, and other communications necessary for transactions
To create, manage, and authenticate customer accounts
To respond to inquiries, product consultations, sizing consultations, returns, and refunds
To send information about products, services, new arrivals, and other matters by email
To identify, prevent, and respond to fraudulent orders, fraudulent payments, unauthorized access, and other misconduct
To analyze use of this website and improve its content, usability, and services
To deliver advertisements based on customers’ interests and measure advertising effectiveness
To retain transaction records, perform accounting, and comply with legal obligations
To protect our rights and property and respond to complaints, disputes, and other issues
To perform activities incidental to the purposes listed above

You may unsubscribe from promotional emails using the method stated in each email. However, emails necessary for orders, payments, shipping, and other transactions may still be sent after you unsubscribe.

4. Disclosure to Third Parties

We do not provide customers’ personal data to third parties except in the following circumstances:

When the customer has given consent
When required by law
When necessary to protect a person’s life, body, or property and it is difficult to obtain the customer’s consent
When particularly necessary to improve public health or promote the sound development of children and it is difficult to obtain the customer’s consent
When cooperation is necessary for a national or local government body, or a person entrusted by such a body, to perform duties prescribed by law, and obtaining the customer’s consent may impede the performance of those duties
In other cases permitted by law

When necessary to process payments, deliver products, or carry out other transactions, we provide information only to the extent required for that purpose.

5. Service Providers

We may engage external service providers to handle personal information to the extent necessary for the following activities:

Operation and maintenance of the online store
Payment processing and fraud review
Product delivery and shipping-status management
Inquiries and customer support
Creation and delivery of emails
Website traffic analysis
Advertising delivery and measurement of advertising effectiveness
Storage and management of business data
Accounting

We select service providers appropriately, require them by contract or other means to handle personal information properly, and exercise necessary management and supervision.

6. Handling of Personal Information Outside Japan

When shipping products internationally, we may provide the carrier, customs authorities, and other relevant parties in the destination country with the customer’s name, address, telephone number, order details, and other information necessary for shipping and customs clearance.

Personal information may also be handled outside Japan through our use of services provided by businesses located outside Japan for online-store operation, website traffic analysis, advertising, data storage, and other purposes.

When personal information is handled outside Japan, we take necessary and appropriate measures in accordance with applicable laws and regulations.

7. Use of Cookies and Similar Technologies

We use cookies, tags, pixels, and similar technologies to provide website functionality, understand website usage, improve our services, deliver advertisements, and measure advertising effectiveness.

Information collected through these technologies may include IP addresses, device information, browser information, pages viewed, date and time of access, referring sources, responses to advertisements, and other information concerning use of this website.

We use information collected through cookies and similar technologies for the following purposes:

To provide the basic functions of this website
To remember customers’ settings and selections
To monitor website usage and identify technical issues
To improve product pages and other website content
To deliver advertisements and measure their effectiveness

You can manage the use of cookies and similar technologies through the cookie banner or privacy settings displayed on this website, or through your browser settings. Disabling certain cookies may prevent some website functions from operating properly.

Customers in applicable regions may opt out of data sharing for advertising and similar purposes through the data-sharing opt-out page provided on this website.

8. Security of Personal Information

We implement necessary and appropriate security measures to prevent the leakage, loss, alteration, unauthorized access, and other incidents involving personal information.

We also provide necessary management and supervision of personnel and service providers that handle personal information.

9. Retention of Personal Information

We do not apply a single retention period to all personal information. Retention periods are determined according to the type of information, the purpose for which it is used, the need to retain transaction records, applicable legal retention obligations, and the need to respond to complaints or disputes.

When personal information is no longer required, we delete it or otherwise dispose of it appropriately in accordance with applicable laws and our management procedures.

10. Accuracy of Personal Information

We endeavor to keep the personal information we hold accurate and up to date to the extent necessary to achieve the purposes for which it is used.

If your registered information changes, please request an update through your customer account or our contact point.

11. Requests Concerning Personal Information

Under the Act on the Protection of Personal Information, customers may make the following requests concerning personal data held by us:

Notification of the purposes of use
Disclosure of personal data or records of disclosure to third parties
Correction, addition, or deletion of information
Suspension of use or erasure
Suspension of disclosure to third parties

To make a request, please contact us at the contact point below. After reviewing the request, we may ask you to verify your identity and will respond in accordance with applicable laws.

We may decline all or part of a request when we are not legally required to comply, when compliance may harm the rights or interests of the person concerned or a third party, when compliance may seriously interfere with our business operations, or when there is another legitimate reason. In such cases, we will notify the requester accordingly.

12. Changes to This Policy

We may amend this Policy in response to changes in laws and regulations, our services, or the way we handle personal information.

The amended Policy will be posted on this website. When customer consent is required by law for a change, we will obtain consent through an appropriate method.

13. Contact

For questions, complaints, requests concerning personal information, or other inquiries about our handling of personal information, please contact us at the following address:

Business Handling Personal Information
TC Japan Inc.

Contact
info@chaneltc.com

For our address, representative, and other company details, please see our Company Information page.

Last updated: September 14, 2026