CHANEL Clothing Delivery, Customs and Storage | UK
CHANEL clothing for United Kingdom customers is sent from Japan by DHL Express. Delivery to a hotel or representative in Japan is also available.
Prices are displayed in GBP. The displayed local-currency equivalent of the shipping charge may vary with the exchange rate used by Shopify or the payment provider.
Dispatch schedule
| Payment confirmation | Dispatch |
|---|---|
| Weekday by 3:00 p.m. JST | Normally the same day |
| After 3:00 p.m. JST, weekends or Japanese public holidays | Next business day |
Timing may vary when order checks are required or according to carrier acceptance conditions.
Delivery within Japan
| Item | Conditions |
|---|---|
| Sagawa delivery time request |
Enter the request in the order note, or email info@chaneltc.com before dispatch preparation. Weather, traffic and carrier conditions may affect the requested time. |
| Cash on delivery |
Standard area: ¥1,800 JPY (¥800 shipping + ¥1,000 fee). |
| Missed collection deadline | Reshipping costs and fees after a return are paid by the customer. If a cash-on-delivery parcel is refused or returned after the deadline, cash on delivery cannot be used for the next order. |
International delivery, customs duties and import taxes
United Kingdom customs authorities determine customs duty and import VAT. The carrier may contact the recipient for payment before delivery.
Please consult the UK customs guide for destination-specific import information.
We cannot change the declared value, understate the value or declare the parcel as a gift.
Shipping insurance and compensation
Across 16 years of operation, we have recorded no lost parcels. Optional additional cover can be requested before dispatch, either before or after placing the order.
| Method | Premium / limit | Method-specific conditions |
|---|---|---|
| DHL | ¥2,500 JPY or 1.2% of the declared value, whichever is higher. Examples: ¥300,000 = ¥3,600; ¥500,000 = ¥6,000; ¥1,000,000 = ¥12,000; ¥1,500,000 = ¥18,000. | The insured amount must equal the commercial-invoice value. Delay, customs or political causes, indirect loss and damage to packaging alone are among the exclusions. |
| EMS | ¥2,500 JPY up to ¥1,000,000. Contact us above that amount. Maximum compensation limit: ¥2,000,000. | Compensation may not apply when there is no sign of exterior damage or weight change, or when exterior damage existed at posting. |
Conditions common to DHL and EMS
Eligibility and the amount are decided under the carrier's terms and investigation, based on actual loss up to the declared value. Full reimbursement of the declared value is not guaranteed.
Loss caused by inadequate packing or the nature or defect of the item may be excluded. Cover may be unavailable for some destinations, contents or declared values.
If there is damage or missing content, keep the item, outer carton and packing materials and contact us immediately.
DHL official insurance conditions / Japan Post EMS compensation
Hotel delivery in Japan
- We can deliver to your hotel while you are staying in Japan.
- Hotels in Tokyo's 23 wards normally receive the parcel on the day after dispatch, subject to weather, traffic and carrier conditions.
| Item | What we need |
|---|---|
| Order details | Email info@chaneltc.com with:
If the guest and reservation names differ, include both. |
| Front-desk receipt | We request Sagawa's morning slot (8:00–12:00) to the hotel front desk.Ask for the parcel under your name. Collect it as early as possible during your stay. |
| Telephone and delivery support |
|
| Not collected before departure | The order cannot be cancelled. We will resend it to your overseas address by DHL and charge the additional ¥7,900 JPY international shipping fee. |
Long-term hold
| Status | Period and conditions |
|---|---|
| Paid in full | Normally held for up to three months. As the purchase is confirmed, cancellation, refund or substitution is not available. |
| Short hold before full payment | A ¥30,000 JPY deposit is required for each item. Pay the balance within seven days, including weekends and holidays.We dispatch after full payment. |
| Storage environment | Stored in a dedicated temperature- and humidity-controlled room. Please allow for minute age-related changes in natural materials during a long hold. |
Delivery to a representative or reseller who is not the wearer
Before dispatch, several staff members carefully recheck the item's condition and measurements against the physical item and product page. When delivery is made to someone other than the final wearer, our responsibility ends when delivery is completed to the first designated address. This also applies when a third party forwards the unopened box.
| Case | Inspection, contact and responsibility |
|---|---|
| 1. Family member, friend or representative receives the parcel | The recipient must inspect the item immediately and contact us within the stated period before handing it to the wearer. We cannot accept responsibility after the recipient repacks or forwards it. |
| 2. Reseller or boutique receives the parcel and then hands it to a client | The reseller or boutique must inspect the item and contact us within the stated period while it remains in their possession. We cannot accept responsibility after it is repacked or sent to their client. |
| 3. We ship directly to a reseller's or boutique's client | Returns or claims from the reseller, boutique or their client cannot be accepted, even within the stated period. We recommend delivery to the reseller or boutique first so that they can inspect the item. |
Tracking and carrier contact
We provide a tracking number after dispatch. As a missed-delivery notice may not be left, use the carrier's official service for tracking and redelivery.
