Contact Us | CHANEL Jacket Size & Condition Help | UK

For customers in the United Kingdom

Other Ways to Contact Us

• If you would like individual support through WhatsApp
  → Please let us know your phone number, including the country code, and we will contact you.

• The chat box at the bottom right of the page is usually the fastest way to reach us.

Information to Include When Contacting Us

If you know any of the following details, please include them in your message so we can check more smoothly.

• Product page URL
• Product number
• Product title
• Screenshot of the product

Helpful Pages for Checking Size

Many customers who read the pages below have told us that they were able to choose an item that fit them well.

　＊ Phone explanations will be based on the same information shown in the linked pages.

Online Shopping, Size, and Condition

Q. Can I try items on in a physical store?

TC JAPAN is an online shop without a physical store. By focusing on online sales, we keep operating costs lower and work to prevent product prices from rising more than necessary.

Q. Can I choose the right size without trying it on?

Yes. Many of our customers choose their items by checking the actual measurements, and they are able to find pieces that fit them well.

The key is that CHANEL clothing can fit differently even when the tag size is the same, depending on the design. Please do not choose by tag size alone. We recommend comparing the actual measurements listed on the product page with the measurements of a similar item you already own.

Q. How can I check the condition of an item?

On each product page, we describe the condition and any points of concern as honestly and clearly as possible through detailed photos, videos, and written notes.

Because of this, many customers have told us that the item was “much better than the condition description on the page.”

Q. What should I do if I still have questions about size or an item?

Please first read the related pages above. If you still have questions, please contact us with the product page URL or product number.

Pages to Check Before Purchase