Returns
🚫 NO RETURN POLICY
🔹 Why We Do Not Accept Returns
We take great care to ensure that every item reaches our customers in pristine condition.
🔸 Once an item is returned, it goes through multiple handling processes, increasing the risk of dust, minor marks, or handling imperfections.
🔸 To maintain the integrity of our products, we minimize unnecessary handling.
🔗 The Real Reason We Can’t Accept Returns on Chanel Jackets
❌ Returns Are Not Accepted for the Following Reasons:
✔ High customs tax or refusal to pay duties
(Customs duties are the buyer’s responsibility.)
✔ Size doesn’t fit
- We measure our items precisely and include detailed measurements on the product page.
- Please compare with your own clothing to ensure a perfect fit.
- Many of our repeat customers find the right size by checking measurements carefully.
- 📌 How to measure → 🔗 CLICK HERE
✔ Ordered by mistake
✔ The item doesn’t match "personal expectations"
✔ Signs of use after arrival
✔ Loss or damage of accessories (dust bags, tags, etc.)
✔ Alterations (cleaning, repairs, etc.)
✔ The item's condition differs from when it was shipped
✔ More than 2 days have passed since delivery
(Please open and check your item immediately upon arrival!)
📩 Return Policy for Incorrect Item Descriptions
A refund will be issued only if the item does not match the product description and meets the following conditions:
📌 You must contact us BEFORE sending the item back.
(If a return is shipped without prior confirmation, we will not accept it.)
📌 The return must be shipped within 2 business days of receipt.
📌 The item must be returned in its original condition and packaging.
📌 Return shipping is the buyer’s responsibility.
🚨 Please use the return label issued by us.
(Return shipping cost will be deducted from the refund.)
🚫 Returns using labels prepared by customers will not be accepted under any circumstances.
(This could result in customs issues or unnecessary complications.)
💰 Deductions from Refunds
The following expenses will be deducted from the refund amount:
- ¥7,900 → Outbound shipping fee
- ¥13,900 → Inbound shipping fee
- Handling fee → 24% of the item price
🔗 Why 24% of the item price will be charged?
We will begin the refund process on the same day we receive the returned item.
As for 🔗 TAXES or DUTIES
📌 Cancellation Fee Before and After Shipment
If an order is canceled for the customer’s convenience, a 24% cancellation fee will be charged.
Therefore, before placing your order, please take your time to carefully review your purchase and feel free to contact us until you are fully satisfied.
We are committed to addressing all your concerns and questions thoroughly and sincerely, ensuring that any potential issues are resolved before your purchase.
▶️ About Boutique Alterations
The statement that alterations are possible at the boutique means that our items are 100% authentic, and therefore, the boutique will accept them for alteration.
If an item were not genuine, the boutique would refuse to alter it.
However, this does not guarantee that the item can be altered to your preferences.
Additionally, due to design limitations, some alterations may not be possible.
▶️ Condition of Pre-Owned Items
Perception of item condition may vary from person to person.
There may also be overlooked stains, discoloration, or scratches.
▶️ About Natural Animal Materials
Products made from natural materials such as suede, calfskin, lambskin, and sheepskin may naturally have wrinkles, creases, color variations, or minor scratches from the time of purchase.
These characteristics are inherent to natural animal materials and contribute to their unique texture and appearance.
We kindly ask for your understanding regarding these natural qualities.
📌 For those highly particular about product condition, we recommend purchasing directly from a Chanel boutique at full retail price.
🔗 What to Know Before Buying Pre-Owned Natural Material Items
We are happy to answer any concerns or questions to ensure your complete satisfaction before purchase.
Therefore, before placing an order, please carefully review the product page and reach out to our staff freely until you are fully confident in your decision.
