Contact

If you have any questions about an item, sizing, bank transfer orders, or anything else, please feel free to contact us.

You can reach us by chat from the bottom right of the page, or by email.

① Contact

TC JAPAN Customer Support
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Hours Monday to Friday, 11:00 AM – 6:00 PM Japan Time
Email info@chaneltc.com
Phone +81-3-5443-5227
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② What to Send

If your inquiry is about a specific item, please send us any of the following so we can check it smoothly.

  • Product page URL
  • Item number
  • Product title
  • Screenshot of the item

You may also contact us about bank transfer orders, holds, shipping, returns, or any other questions.

③ Size Help

CHANEL clothing can fit differently even when the size label is the same,
but please do not worry.

At TC JAPAN, we check the actual measurements very carefully and accurately.
By comparing the measurements of your desired item with a similar piece you already own,
many customers have been very happy to find a piece that fits them beautifully.

Please refer to the pages below when taking measurements.

CHANEL Jacket Size Check|How to Measure a Similar Jacket You Own

CHANEL Jacket Size Guide|How to Compare Actual Measurements

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