Hotel Delivery Guide: Smooth & Easy Pick-Up

We’re happy to deliver to your hotel!

We’re truly grateful for the strong support from our international customers.
Many of you request to have your items delivered directly to your hotel during your stay in Japan
— and we’re more than happy to help!

We’re very familiar with hotel deliveries,
so please don’t worry. If your hotel is located within Tokyo’s 23 wards,
your package will usually arrive the day after shipping.

And if something unexpected happens
— such as your package being moved by the hotel or not arriving as planned
— please don’t worry. We’ll contact the hotel or delivery company directly
and handle the issue for you. You can rely on us for full support.

▼ Please copy & fill in the information below ▼

✔ Hotel Name:
✔ Hotel Address:
✔ Hotel Phone Number (**) :
✔ Your Phone Number (**) :
✔ Arrival Date:
✔ Length of Stay:
✔ Guest Name (*):
✔ Booking Name (*):

(*) Note:
If the guest name and the booking name are different,
please make sure to provide both.
(For example, if the booking was made by a family member or under a company name.)

(**) Note:
We will also include the hotel’s main phone number.
So even if your mobile phone doesn’t work in Japan,
there is usually no problem with delivery.

【Picking Up Your Package at the Front Desk】

Your package will be delivered by Sagawa Express with a morning time slot (8:00 AM – 12:00 PM).
It will be left at your hotel’s front desk, and you can pick it up by simply giving your name.

While most hotels will hold your package until you check out,
we kindly recommend picking it up as soon as possible to avoid any mix-ups or delivery issues.

If you are out and unable to receive it right away,
please consider checking with the front desk to confirm the package has arrived.

⚠️ Important Reminder
If you forget to pick up your package from the front desk and leave Japan,
we’re unable to cancel the order.

But don’t worry —
we’ll be happy to resend your item to your overseas address via DHL. Please kindly note that international shipping will cost ¥7,900.

We hope you have a wonderful time during your stay in Japan,
and that your visit to Tokyo is even more enjoyable with our service 😊

Thank you again for your trust and kind understanding.