CHANEL 日本寄香港配送、酒店代收與保險 | HK
CHANEL clothing for Hong Kong customers is dispatched from Japan mainly by DHL Express. Delivery to a hotel or representative in Japan is also available.
香港顧客訂購的 CHANEL 服飾主要由日本以 DHL Express 寄出；亦可送往日本的酒店或代理收件人。
Prices are displayed in HKD; the converted shipping amount may vary with the exchange rate used by Shopify or the payment provider.
價格以 HKD 顯示；運費換算金額可能因 Shopify 或付款服務採用的匯率而有所不同。
Dispatch schedule｜出貨時間
| Payment confirmation｜確認付款 | Dispatch｜出貨 |
|---|---|
| Weekday by 3:00 p.m. JST 日本時間平日下午3時前 | Normally the same day 原則上即日寄出 |
| After 3:00 p.m., weekends or Japanese public holidays 下午3時後、週末或日本公眾假期 | Next business day 下一個工作日 |
Order checks and carrier conditions may affect timing.｜訂單確認或承運商收件情況或會影響出貨時間。
Delivery within Japan｜日本國內配送
| Sagawa time request｜佐川急便時段 |
Add the request to the order note or email info@chaneltc.com before dispatch preparation. Weather, traffic and carrier conditions may affect the requested time. |
| Cash on delivery｜貨到付款 |
Standard area: ¥1,800 JPY (¥800 shipping + ¥1,000 fee). |
| Missed deadline｜逾期未取 | Reshipping costs and fees after return are paid by the customer. After a refused or expired cash-on-delivery parcel is returned, cash on delivery cannot be used for the next order. |
Hong Kong delivery, customs and import taxes｜香港配送、關稅及進口稅
Hong Kong customs authorities determine any duties or taxes, and DHL may contact the recipient when payment or information is required.
關稅或稅項由香港海關決定；如需付款或提供資料，DHL 可能聯絡收件人。
We cannot change or understate the declared value or declare the parcel as a gift.
本店不接受更改或低報申報價值，亦不會申報為禮物。
Shipping insurance and compensation｜配送保險及賠償
Across 16 years of operation, we have recorded no lost parcels. Additional cover may be requested before dispatch, either before or after placing the order.
本店營運16年間沒有遺失包裹紀錄；如需額外保障，可於訂購前或訂購後提出，但必須在出貨前辦妥。
| Method｜方式 | Premium / limit｜保費・上限 | Conditions｜條件 |
|---|---|---|
| DHL | ¥2,500 JPY or 1.2% of the declared value, whichever is higher. ¥2,500 JPY 或申報價值的1.2%，以較高者為準。 Examples｜例：¥300,000 = ¥3,600; ¥500,000 = ¥6,000; ¥1,000,000 = ¥12,000; ¥1,500,000 = ¥18,000. | The insured amount must equal the commercial-invoice value. Delay, customs or political causes, indirect loss and damage to packaging alone are among the exclusions. 保險申報額必須與商業發票金額相同；延誤、海關或政治因素、間接損失及只有包裝受損等不在保障範圍。 |
| EMS | ¥2,500 JPY up to ¥1,000,000; contact us above that amount. Maximum compensation: ¥2,000,000. 申報額100萬日圓以內為 ¥2,500 JPY；超過100萬日圓請聯絡我們，賠償上限為200萬日圓。 | Compensation may not apply without exterior damage or weight change, or where exterior damage existed at posting. 如外箱沒有損壞痕跡、重量沒有變化，或寄件時外箱已有損壞，可能不獲賠償。 |
Conditions common to DHL and EMS｜DHL及EMS共同條件
Eligibility and the amount are decided under the carrier's terms and investigation, based on actual loss up to the declared value. Full reimbursement of the declared value is not guaranteed.
賠償資格及金額按承運商條款和調查決定，以申報價值為上限按實際損失計算，不保證全額賠償申報價值。
Loss caused by inadequate packing or the nature or defect of the item may be excluded. Cover may be unavailable for some destinations, contents or declared values.
因包裝不足、商品性質或缺陷造成的損失可能不受保障；部分目的地、內容物或申報價值亦可能無法加保。
If there is damage or missing content, keep the item, outer carton and packing materials and contact us immediately.
如有損壞或內容物短缺，請保留商品、外箱及包裝材料並立即聯絡我們。
DHL official conditions / Japan Post EMS compensation
Hotel delivery in Japan｜日本酒店配送
- We can deliver to your hotel while you are staying in Japan.
可配送至您在日本入住的酒店。 - Hotels in Tokyo's 23 wards normally receive the parcel on the day after dispatch, subject to weather, traffic and carrier conditions.
東京23區酒店通常於出貨翌日收到；實際時間或受天氣、交通及配送情況影響。
| Details required｜所需資料 | Email info@chaneltc.com with:
If the guest and reservation names differ, include both. |
| Front desk｜酒店前台 | We request Sagawa's morning slot (8:00–12:00) to the hotel front desk. Collect it as early as possible during your stay. |
| Support｜支援 |
|
| Not collected｜離日前未領取 | The order cannot be cancelled. We will resend it overseas by DHL and charge an additional ¥7,900 JPY. |
Long-term hold｜長期保留
| Paid in full｜已全額付款 | Normally held for up to three months. 原則上最多保留三個月。 No cancellation, refund or substitution. 不接受取消、退款或更換商品。 |
| Before full payment｜付款前短期保留 | Deposit ¥30,000 JPY per item. 每件商品須付訂金 ¥30,000 JPY。 Pay the balance within seven days, including weekends and holidays. 請於包括週末及假期的七日內付清餘款。Dispatch after full payment. 全額付款後出貨。 |
| Storage｜保管 | Stored in a temperature- and humidity-controlled room. 存放於溫度及濕度受控的專用保管室。 Minute age-related changes in natural materials may occur during a long hold. 長期保管期間，天然材質可能出現極細微的自然變化。 |
Representative or reseller receipt｜代理收件人或轉售商收貨
Several staff members recheck condition and measurements before dispatch. Our responsibility ends when delivery is completed to the first designated address, including when a third party forwards the unopened box.
出貨前由多名職員再次核對商品狀況及實量。配送至最初指定地址並完成簽收後，本店責任即告終止；第三方不開箱轉寄亦同。
| 1. Family, friend or representative | The recipient must inspect immediately and contact us within the stated period before forwarding or handing the item to the wearer. |
| 2. Reseller or boutique | Inspect and contact us while the item remains in your possession. We cannot accept responsibility after repacking or forwarding. |
| 3. Direct delivery to the reseller's client | Returns or claims cannot be accepted. We recommend delivery to the reseller or boutique first for inspection. |
Tracking and carrier contact｜追蹤及聯絡承運商
We provide the tracking number after dispatch. Use the official carrier service for tracking and redelivery.
出貨後會提供追蹤號碼；請使用承運商官方服務查詢及安排再次配送。
