CHANEL Shipping, Insurance & Delivery 配送與保險 | HK

Dispatch timing出貨時間

Payment confirmed	Dispatch
Weekday by 3:00 p.m. Japan time	Usually the same day
After 3:00 p.m. / weekends / Japanese public holidays	Next business day

Timing may change if order details require confirmation or a carrier changes acceptance conditions.

Delivery to addresses in Japan寄送至日本地址

Item	Terms
Time slot	Morning / 12–2 p.m. / 2–4 p.m. / 4–6 p.m. / 6–8 p.m. / 6–9 p.m. / 7–9 p.m. Add the request to the order note, or email info@chaneltc.com before dispatch preparation. Weather, traffic and carrier conditions may affect delivery.
Cash on delivery	Japan only; unavailable to first-time customers. Standard areas: JPY 1,800 (JPY 800 shipping + JPY 1,000 fee). Remote or relay-fee areas: JPY 3,000 (JPY 2,000 shipping + JPY 1,000 fee). Sent by Japan Post Yu-Pack.
Uncollected parcel	Return and re-shipping costs are paid by the customer. After a cash-on-delivery parcel is refused or returned after the holding period, cash on delivery cannot be used for a later order.

International shipping and customs海外配送與關稅

Customs duties and import taxes are determined by the destination authority. The carrier may send payment instructions.關稅及進口稅由目的地海關決定，配送公司可能另行通知付款。

Shipping insurance and compensation配送保險與賠償

In 16 years of operation, TC JAPAN has recorded no lost shipment. Optional insurance may be added before dispatch, whether requested before or after placing the order.

Method	Charge and limit	Method-specific terms
DHL	The higher of JPY 2,500 or 1.2% of the declared value. Examples: JPY 300,000 = 3,600 / 500,000 = 6,000 / 1,000,000 = 12,000 / 1,500,000 = 18,000	The insured value must equal the commercial invoice value. Delay, customs or political events, indirect loss and damage to packaging alone are excluded.
EMS	Through TC JAPAN: JPY 2,500 up to JPY 1,000,000. Contact us above that amount. Maximum compensation: JPY 2,000,000.	Compensation may be unavailable where there is no external damage or weight change, or where exterior damage existed when posted.

DHL insurance charges and terms / Japan Post EMS compensation

Long-term holding長期保管

Status	Period and terms
Paid in full	Usually held for up to three months. The purchase is final; cancellation, refund or change to another item is unavailable.
Short hold before full payment	Deposit: JPY 30,000 per item. Pay the balance within seven days, including weekends and public holidays. Dispatch follows full payment.
Storage	Held in a dedicated temperature- and humidity-controlled room. Minute natural ageing of materials may occur during extended storage.

Hotel, representative and reseller receipt酒店、代理人及轉售商收貨

Before dispatch, several staff compare the item with its product photos, condition notes and measurements. When a third party receives it, TC JAPAN’s responsibility ends when delivery to the first designated address is completed. This also applies if the parcel is forwarded unopened.出貨前由多名員工核對商品、照片、狀況說明及實寸。由第三方收貨時，本店責任範圍止於送達最初指定地址；即使未開箱便轉寄亦相同。

Case	Required check, reporting and responsibility limit
1. Family member, friend or representative receives it1. 家人、朋友或代理人收貨	The representative must inspect the item’s condition immediately upon arrival and personally contact TC JAPAN within the applicable reporting period before handing it to anyone else. If TC JAPAN is contacted only after the representative has repacked or re-shipped the item, TC JAPAN accepts no responsibility.
2. Reseller or boutique receives it, then supplies a customer2. 轉售商或精品店收貨後交付顧客	The reseller or boutique must inspect the item’s condition before handing it over and contact TC JAPAN within the applicable reporting period while the item remains in its possession. If TC JAPAN is contacted only after the item has been repacked and shipped to your customer, TC JAPAN accepts no responsibility.
3. TC JAPAN ships directly to a reseller’s customer3. 本店直接寄給轉售商的顧客	Returns or complaints from the reseller or boutique itself, or from its customer, are not accepted under any circumstances, even within the applicable reporting period. We recommend direct delivery from TC JAPAN to the reseller or boutique so it can inspect the item’s condition itself.

More details / 詳細說明

Tracking and carrier contact貨件追蹤與配送公司聯絡

A tracking number is sent after dispatch. Because a delivery notice may not be left, check delivery status and redelivery through the carrier’s official page.