If you don't receive the email

Email not received

 

▶︎We are TC Japan, a brand shop that deals in CHANEL clothing.

We receive many inquiries from customers who purchased cosmetics at other stores.
We do not carry cosmetics.

Please check the shop website where you made your purchase again.

 

 

▶︎If you cannot receive emails from TC Japan (@chaneltc.com)
 　Please check the following folders:

　・"Spam"
　・"All Mail"
　・"Trash"
Please check your email software settings.
 
・If you have set up domain-specific reception,
please configure your settings to receive emails from 【@chaneltc.com】.
 
・Depending on your provider, emails from TC Japan may not be received,
　or mail reception may be rejected by the mail server.
　We apologize for the inconvenience, but please contact your provider.

 

・How to set up each provider

 

 

After checking the above, if you are not receiving emails from TC Japan,
please include your registered email address and contact info@chaneltc.com.

 

 

If you do not receive the email for main registration

Please also check the following:

  • If you enter an incorrect email address, you will not receive the email for main registration.
  • Please also check the end of your email address, such as "ne.jp" or "co.jp".

《Notes when registering with a mobile phone》

  • When sending a blank email, please do not change the "subject" and "body".
  • Please refrain from using decoration emails.
  • If a signature is attached to the blank email for registration, the registration email may not be delivered correctly.
  • Please delete it if possible.
  • If you have set up domain-specific reception, please configure your settings to receive emails from 【 @chaneltc.com】.