CHANEL Clothing Return and Product Condition Guide | US

Why we do not accept returns of CHANEL clothing

When an item is returned, it comes back to us before being delivered to another customer.

We want each piece to pass through as few hands as possible and reach the customer in the clean condition described on the product page.

When returns were accepted in the past, some pieces came back with changes that had not been present at dispatch, including perfume odour, foundation marks, lining creases, stretched knit stitches, small leather scratches and pulled tweed threads.

Even a slight change affects the condition in which an item can be offered to the next customer. To protect the condition of every piece, we do not accept returns for customer preference.

Cases in which returns, refunds or exchanges are not accepted

• The size or fit does not suit the customer
• An ordering error or a difference in image or preference
• A difference from the colour, design or condition imagined from photographs
• The requested alteration cannot be made
• The placement of a pattern or the character of a natural material differs from expectations
• The item has been worn, used, cleaned or altered after arrival, or has been stained or damaged
• The item, tags, accessories or packaging differ from their condition at dispatch
• We are not contacted within two days, including the delivery date

Model and actress images, and included accessories

Images of models or actresses show the same item or a similar design as a styling reference. Confirm the item being delivered through the actual product photographs, video and description on its product page.

Hangers, garment bags, paper tags, matching fabric, thread, spare buttons, belts and other accessories are included only when stated in the product description. If an accessory is important to you, contact us before ordering.

Patterns, natural materials and pre-owned condition

Pattern placement differs from one garment to another according to where the fabric was cut.

Natural materials such as suede, calfskin, lambskin and shearling may show fine natural marks, creases, colour variation and changes in character with age.

Holes, stains, loosened seams, worn stitching or deteriorated zips are distinguished as changes caused by use and are described on the product page.

Several staff members inspect each item, and the condition is reflected in both the description and price.

Perception of pre-owned condition varies. Review the actual photographs, video and condition description on the product page.

Alterations to CHANEL clothing

A CHANEL boutique may be unable to accept an alteration because of the design, seam allowance, material condition or other construction details.

If the delivered item differs from the product-page description

• Contact us before returning the item and within two days, including the delivery date.
• If we authorise a return, send it by a trackable method with a postmark dated within two business days, including the authorisation date, in the same condition and packaging as at dispatch. The item price is refunded only when these conditions are met.