Why We Do Not Accept Returns for CHANEL Jackets | HK

For customers in Hong Kong
Let us start with the main point.

One of the reasons our items can remain in beautiful condition is that we do not accept returns.

This may sound a little strict.

However, CHANEL jackets, tweed jackets, vintage jackets, dresses, coats, and other clothing can change in condition after they have been handled, tried on, worn, or stored even once.

Perfume, cigarette smoke, foundation, perspiration, storage odor, small wrinkles, and slight changes in shape can remain on a garment.

Even when an item still looks beautiful, our staff may be able to notice whether it has been worn or handled after shipment.

That is why we place great importance on delivering the exact item described on the product page, in the condition we confirmed before shipment.

We Accepted Returns on CHANEL Clothing in the Past

When we first started our store, there was a time when we accepted returns.

At that time, our shop was not yet well known. We thought that allowing returns might help customers feel more comfortable when purchasing high-value CHANEL jackets and vintage pieces online.

Of course, most customers checked the details carefully and treated the items with care.

For our regular customers and for many of the customers reading this page, this kind of concern is almost never an issue.

However, customers around the world shop in many different ways.

Sometimes, an item came back to us in a condition we had not expected.

What Happened to Returned CHANEL Jackets

One day, we opened a returned CHANEL jacket that had been neatly packed.

At first glance, it looked clean.

But when we opened the package, there was a scent of perfume.

On another occasion, we found a light mark inside the collar that looked like foundation.

At other times, there were wrinkles in the lining that were not there before shipping, knit stitches that looked slightly stretched, or small marks on leather parts.

Sometimes the tweed threads looked slightly pulled compared with the condition before shipment.

We cannot say for certain whether an item was only tried on briefly or worn for a longer time.

However, because we check each item carefully and keep records before shipping, small changes after a return can be seen.

Each time this happened, we had to ask ourselves a serious question.

Can we truly offer this item again, in this condition, to the next customer who has been waiting for a beautiful CHANEL piece?

Protecting the Next Customer and the Condition of Vintage CHANEL Jackets

If a returned item is listed again, the condition description must be updated.

Perfume scent.

Slight signs of use on the lining.

Wrinkles that were not present before shipment.

We can write those notes on the product page.

But the truth is that the item could have been delivered in a better condition if it had not been returned.

Some customers choose a CHANEL jacket for a special occasion. Others have searched for a vintage CHANEL jacket for a long time before finding the right one.

We want to deliver these items in the best condition we can preserve.

For that reason, we changed our policy and no longer accept returns for customer reasons.

This rule is not simply meant to be strict.

It is also a rule to protect the next customer.

Please check these links before choosing your CHANEL jacket

With CHANEL clothing, the tag size alone does not always tell the full story.

Even pieces with the same tag size can fit differently depending on the season, design, shoulder construction, tweed thickness, lining, sleeve width, and other details.

For this reason, please review the actual measurements and condition notes on each product page, and choose the piece that is likely to suit you best.