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CHANEL High-Value Online Transactions: 6 Real Cases｜高額網購風險 | HK
More than 600 ratings, a boutique-level price and a delivered scan can all look reassuring.
超過600個評價、接近專門店的價格，以及「已送達」的顯示，看起來都很安心。
Yet a high-value CHANEL transaction can still take an unexpected turn.
但高額CHANEL交易仍可能出現意料之外的發展。
These six real cases include reports shared by repeat customers.
以下六個真實案例，也參考了回購顧客的經驗。
Related items for customers in Hong Kong
Six Real CHANEL Transaction Cases｜六個真實交易案例
01
Strong ratings and a high price—yet not authentic
高評價、高價格，仍不代表是真品
“More than 600 positive ratings. This looks safe.”
「超過600個好評，看起來應該很可靠。」
Purchase → inspect in person → discover it is not authentic
購買 → 實物檢查 → 發現並非真品
A 2014 Fall/Winter knit dress, a 2015 Fall/Winter Mercari jacket and a Yahoo! Auctions item sold for about ¥150,000 all led to the same lesson.
→ Ratings and price do not prove authenticity.
→ 評價與價格都不能證明真偽。
Source／資料來源：Overseas buyer account
02
“Delivered,” but the order is not there
顯示「已送達」，商品卻不在
“The tracking page says it was delivered.”
「追蹤頁面明明顯示已送達。」
Tracking → delivered scan → parcel or area mismatch → no order
追蹤 → 顯示送達 → 包裹或地區不符 → 商品未收到
→ Save tracking, weight, origin, delivery area and label immediately.
→ 立即保存追蹤、重量、寄件地、送達地區與標籤。
Source／資料來源：Overseas buyer account
Ratings, tracking and price can all look reassuring. None is an absolute guarantee.
評價、追蹤與價格看似安心，單靠其中一項都不是保證。
03
“Good condition” looked different on arrival
標示「狀況良好」，收到後卻完全不同
“Lightly worn. Still very wearable.”
「輕微使用，仍然很適合穿著。」
Arrival → perspiration marks / pilling / cuff holes
收到商品 → 大片汗漬／起毛球／袖口破洞
→ Check underarms, cuffs, hem and lining in photos.
→ 照片要看腋下、袖口、下擺與內裡。
Source／資料來源：Overseas buyer account
04
“Close the case first; I’ll refund later”
「先關閉個案，之後再退款」
“Close the case and I will refund you.”
「關閉個案後，我會退款。」
No item → open case → asked to close → contact official support
未收到 → 提出個案 → 被要求關閉 → 聯絡官方客服
→ Keep the case open until the refund is confirmed, and keep messages on-platform.
→ 退款確認前不要結束程序，對話也要保留在平台內。
Source／資料來源：Overseas buyer account
05
What happened to TC JAPAN as the seller
TC JAPAN作為賣家實際遇到的情況
An attempt to keep both the item and the money
企圖同時取得商品與款項，付款被暫停
Ship a ¥430,000 jacket overseas → dispute just before arrival → buyer says purchase was not recognised → eBay holds funds → DHL stops delivery before handover
寄出43萬日圓外套 → 到貨前提出付款爭議 → 買家稱不認得交易 → eBay暫扣款項 → DHL在交付前成功截停
We are deeply grateful to the DHL staff who acted so quickly.
非常感謝DHL職員迅速協助。
Source／資料來源：eBay Payment disputes / Seller protections
06
All bids disappear just before a ¥1 auction ends
1日圓起標，完結前所有出價突然消失
“Perhaps I can win if I watch until the end.”
「守到最後一刻，這次或許能投得。」
Bidding → all bids removed in final seconds → no winner
持續出價 → 最後數秒全部取消 → 無人得標
Many customers have reported this. Repeat customers say last-second bid removals on ¥1 Yahoo! Auctions listings happen so often that they feel like a culture of their own.
不少顧客都遇過。回購客人表示，1日圓起標在完結前取消出價的情況頻繁得像一種「文化」。
Source／資料來源：Yahoo! Auctions Remove bidder / End early / Cancel auction
A 30-Second CHANEL Check｜購買前30秒檢查
✓Review recent feedback and past listings, not only the rating percentage.
不只看好評率，也要查看近期評價與過往刊登。
✓Check labels, lining, underarms, cuffs, hem and damage photos.
查看標籤、內裡、腋下、袖口、下擺與瑕疵照片。
✓Ask about measurements, alterations and accessories before payment.
付款前詢問尺寸、修改紀錄與配件。
✓Save the listing, messages, tracking and parcel label.
保存商品頁、訊息、追蹤與包裹標籤。
✓Use the official process within its deadline if anything is missing or different.
未收到或與說明不符時，請在期限內使用官方程序。
Questions Before Payment｜付款前先解決疑問
We try to settle questions about size, condition, delivery and payment before checkout.
尺寸、狀況、送貨與付款等疑問，我們會盡量在結帳前確認。
☎Customers tell us that quick access through WhatsApp feels reassuring. Share your phone number by chat or email if you would like us to contact you there.
有顧客表示，能快速透過WhatsApp聯絡會更安心。如有需要，請透過聊天或電郵提供電話號碼。
info@chaneltc.com
有顧客表示，能快速透過WhatsApp聯絡會更安心。如有需要，請透過聊天或電郵提供電話號碼。
info@chaneltc.com
Our store chat is praised for equally quick replies.
店內聊天的回覆速度同樣很快。
店內聊天的回覆速度同樣很快。
Ask even the smallest question.
即使只是小問題，也歡迎直接詢問。
Take your time once every concern is clear.
疑問全部解決後，再慢慢考慮。
Three CHANEL Counterfeit Pages｜三個仿品參考頁面
Items for customers in Hong Kong