CHANEL Shipping, Insurance & Delivery | INTL
TC JAPAN ships CHANEL jackets, coats, suits, dresses and other clothing from Japan worldwide, primarily by DHL Express. EMS is available on request. Hotels, representatives, and other addresses in Japan may also receive an order.
Dispatch timing
| Payment confirmed | Dispatch |
|---|---|
| Weekday by 3:00 p.m. Japan time | Usually the same day |
| After 3:00 p.m. / weekends / Japanese public holidays | Next business day |
Timing may change if order details require confirmation or a carrier changes acceptance conditions.
Delivery to addresses in Japan
| Item | Terms |
|---|---|
| Time slot | Morning / 12–2 p.m. / 2–4 p.m. / 4–6 p.m. / 6–8 p.m. / 6–9 p.m. / 7–9 p.m. Add the request to the order note, or email info@chaneltc.com before dispatch preparation. Weather, traffic and carrier conditions may affect delivery. |
| Cash on delivery | Japan only; unavailable to first-time customers. Standard areas: JPY 1,800 (JPY 800 shipping + JPY 1,000 fee). Remote or relay-fee areas: JPY 3,000 (JPY 2,000 shipping + JPY 1,000 fee). Sent by Japan Post Yu-Pack. |
| Uncollected parcel | Return and re-shipping costs are paid by the customer. After a cash-on-delivery parcel is refused or returned after the holding period, cash on delivery cannot be used for a later order. |
International shipping and customs
Customs duties and import taxes vary by destination and are determined by the relevant authority. The carrier may send payment instructions.
We do not lower the declared value or mark a commercial order as a gift.
Shipping insurance and compensation
In 16 years of operation, TC JAPAN has recorded no lost shipment. Optional insurance may be added before dispatch, whether requested before or after placing the order.
| Method | Charge and limit | Method-specific terms |
|---|---|---|
| DHL | The higher of JPY 2,500 or 1.2% of the declared value. Examples: JPY 300,000 = 3,600 / 500,000 = 6,000 / 1,000,000 = 12,000 / 1,500,000 = 18,000 | The insured value must equal the commercial invoice value. Delay, customs or political events, indirect loss and damage to packaging alone are excluded. |
| EMS | Through TC JAPAN: JPY 2,500 up to JPY 1,000,000. Contact us above that amount. Maximum compensation: JPY 2,000,000. | Compensation may be unavailable where there is no external damage or weight change, or where exterior damage existed when posted. |
Common to DHL and EMS
Eligibility and the amount are decided under each carrier’s rules and investigation. Compensation is based on actual loss up to the declared value; full reimbursement is not guaranteed.
Loss caused by inadequate packing or the item’s inherent nature or defect may be excluded. Insurance may be unavailable for some destinations, contents or declared values.
If damage or missing contents are found, keep the item, outer box and packing materials and contact TC JAPAN immediately.
DHL insurance charges and terms / Japan Post EMS compensation
Long-term holding
| Status | Period and terms |
|---|---|
| Paid in full | Usually held for up to three months. The purchase is final; cancellation, refund or change to another item is unavailable. |
| Short hold before full payment | Deposit: JPY 30,000 per item. Pay the balance within seven days, including weekends and public holidays. Dispatch follows full payment. |
| Storage | Held in a dedicated temperature- and humidity-controlled room. Minute natural ageing of materials may occur during extended storage. |
Hotel, representative and reseller receipt
Before dispatch, several staff compare the item with its product photos, condition notes and measurements. When a third party receives it, TC JAPAN’s responsibility ends when delivery to the first designated address is completed. This also applies if the parcel is forwarded unopened.
| Case | Required check, reporting and responsibility limit |
|---|---|
| 1. Family member, friend or representative receives it | The representative must inspect the item’s condition immediately upon arrival and personally contact TC JAPAN within the applicable reporting period before handing it to anyone else. If TC JAPAN is contacted only after the representative has repacked or re-shipped the item, TC JAPAN accepts no responsibility. |
| 2. Reseller or boutique receives it, then supplies a customer | The reseller or boutique must inspect the item’s condition before handing it over and contact TC JAPAN within the applicable reporting period while the item remains in its possession. If TC JAPAN is contacted only after the item has been repacked and shipped to your customer, TC JAPAN accepts no responsibility. |
| 3. TC JAPAN ships directly to a reseller’s customer | Returns or complaints from the reseller or boutique itself, or from its customer, are not accepted under any circumstances, even within the applicable reporting period. We recommend direct delivery from TC JAPAN to the reseller or boutique so it can inspect the item’s condition itself. |
Tracking and carrier contact
A tracking number is sent after dispatch. Because a delivery notice may not be left, check delivery status and redelivery through the carrier’s official page.
